A replay to a letter of complaint

PT. AA CAHAYA

Jl. Raya Narogong No. 42 Km. 27

Bekasi

Attn: Ms. Angela

Purchasing Officer

PT. MAJU MUNDUR

Jl. KH. Agus Salim No. 77 Blok A3

Bekasi

Dear Madam,

We have received your letter dated 19 May 2011 regarding the delivered goods are not in accordance with the letter order.

We regretted for the mistakes committed by our employees. We will send back the remaining deficiencies in the order of 10.800 items.

Thank you for your kind attention and we will immediately send the rest of your goods.

Yours sincerely

Martinus

Sales Manager

A letter of complaint

PT. MAJU MUNDUR

Jl. KH. Agus Salim No. 77 Blok A3

Bekasi

19 May 2011

Attn: Mr. Martinus

Sales Manager

PT. AA CAHAYA

Jl. Raya Narogong No. 42 Km. 27

Bekasi

Dear Sir,

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On, 12 May 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

Angela

Purchasing Officer

Replying to Inquiries

Number : 001/KM/RI/V/11 Bekasi, 16 May 2011

Otomotive Machine, PT

Mr. Martinus

Marketing Manager

Jl. Basuki Rahmat No. 5 Blok A1 – A3

Jakarta Timur

Dear Mr. Martinus,

Thank you for your letter of 09 May 2011, inquiring about our catalogues, price list and terms of payment. We are pleased to enclose our new catalogues and pricelist. Terms of payment can be made on cash or credit. We hope you will find our prices and terms satisfactory and look forward to receiving your first order.

Your sincerely,

Andreas

Marketing Manager

Enc: Catalogues

• Super 8 125 Technical Specifications
  Available Colors
  • Green - Gray
  • Yellow - Blue
  • Red - Black
  • Orange - Silver
  • White - Red
  • Red
  • Gray
  • Black
  • Blue
  
  Features
  • Six (6) Spokes alloy rim with wave rotor disc
  • Push buttin pillion step
  • Wide 14” diameter rear wheel
  • Spacious Utility Box
  • Integrated tail light and winker system
  • Double halogen headlight
  • Air Cut-Off Valve (ACV) for better fuel economy
  • Clear sporty panel with digital clock
  • Throttle Positioning Sensor (TPS) for better acceleration

• Free LX 115 Technical Specifications
  Available Colors
  • Borjuis Red
  • Pinky Pink
  • Deep Blue Sea
  • Living Blue
  • Absolute Black
  • Mellow Yellow
  
  Features
  • Key Activated Fuel Filler
  • Spacious Leg Room
  • Large Utility Box
  • Push Button Pillion Step