A letter of complaint

PT. MAJU MUNDUR

Jl. KH. Agus Salim No. 77 Blok A3

Bekasi

19 May 2011

Attn: Mr. Martinus

Sales Manager

PT. AA CAHAYA

Jl. Raya Narogong No. 42 Km. 27

Bekasi

Dear Sir,

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On, 12 May 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

Angela

Purchasing Officer