A replay to a letter of complaint

PT. AA CAHAYA

Jl. Raya Narogong No. 42 Km. 27

Bekasi

Attn: Ms. Angela

Purchasing Officer

PT. MAJU MUNDUR

Jl. KH. Agus Salim No. 77 Blok A3

Bekasi

Dear Madam,

We have received your letter dated 19 May 2011 regarding the delivered goods are not in accordance with the letter order.

We regretted for the mistakes committed by our employees. We will send back the remaining deficiencies in the order of 10.800 items.

Thank you for your kind attention and we will immediately send the rest of your goods.

Yours sincerely

Martinus

Sales Manager